Cloudflare Success Offerings
At Cloudflare, your success and trust matter to us.
We are dedicated to being your advocates, product experts, and strategic advisors in helping you achieve your business and technical objectives.
Learn more about the Enterprise Plan and Security Operations Center (SOC) as a service
Why should organizations choose Cloudflare Success Offerings?
Built for everyone
We are committed to partnering with you and providing the right level of network infrastructure expertise at every stage of growth — whether you are just starting out, fully mature, or somewhere in between.
Highly trained global support
Our highly trained global support team delivers technical assistance 24/7/365 to ensure your mission-critical priorities are also ours so you can focus on building your business without costly downtime or time-consuming technical issues.
Simple and predictable pricing
Our simple and predictable pricing for each plan makes it easy for you to create your budget and reduce the total cost of ownership. We believe in providing a transparent pricing structure to meet your enterprise needs.
Success Offerings: Standard & Premium
Standard Success Offering
This offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.
You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.
Included with Cloudflare Enterprise subscriptions.
Optional add-on: Cloudflare Quickstart
Experience a tailored, one-on-one, personalized onboarding engagement to help accelerate the time-to-value of your new purchase with the Quickstart Success Offering. Available as an add-on purchase for Standard Success Offering customers.
Premium Success Offering
Includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.
The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.
With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.
Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.
Quickstart Success Offering (coming soon!)
Designed to help accelerate time-to-value with new product onboarding guidance, similar to what is offered in Premium Success, allowing you to benefit from the consultation without the commitment of ongoing support post-onboarding. With Quickstart, a dedicated consultant will orchestrate and tailor your strategy to ensure you get the most out of your Cloudflare investment. A technical expert will assist during the initial configuration to help expedite your setup by providing best practices and configuration optimization guidance.
The engagement time frame begins on your Service Start Date and expires within 30-90 days. The engagement time frame and one-time fee is based on the Quickstart package size selected.
Further details on the Quickstart Packages are available in the data sheet
Standard
Premium
Onboarding
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Optimized Experience
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Technical Support
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Initial Ticket Support Response Time
Training & Education
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Reporting
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* Note: Level of services delivered and SLAs committed will be tailored to ACV $ spend