Cloudflare is a global cloud platform that offers network-as-a-service (NaaS) to businesses of all sizes — making them more secure, enhancing the performance of their business-critical applications and networks, and streamlining remote worker access.
Cloudflare's Success Offerings - Standard and Premium offer an opportunity to leverage product experts and strategic advisors to help you achieve your business and technical objectives.
While we never anticipate downtime, we provide liberal credit against monthly fees in case of disruption in service (10x credit for Standard offering; 25x for Premium offering).
Get exclusive access to Enterprise-grade functionality for security, and performance for all your applications, networks, and teams.
The Cloudflare Success Offering provides a customer success experience with simple, predictable pricing that lowers total cost of ownership.
Your success and trust matter to us.
We are dedicated to being your advocates, product experts, and strategic advisors in helping you achieve your business and technical objectives.
Learn more about the Cloudflare Success Offerings.
This offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.
You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.
Included with Cloudflare Enterprise subscriptions.
Optional add-on: Cloudflare Quickstart
Experience a tailored, one-on-one, personalized onboarding engagement to help accelerate the time-to-value of your new purchase with the Quickstart Success Offering. Available as an add-on purchase for Standard Success Offering customers.
Includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.
The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.
With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.
Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.
Designed to help accelerate time-to-value with new product onboarding guidance, similar to what is offered in Premium Success, allowing you to benefit from the consultation without the commitment of ongoing support post-onboarding. With Quickstart, a dedicated consultant will orchestrate and tailor your strategy to ensure you get the most out of your Cloudflare investment. A technical expert will assist during the initial configuration to help expedite your setup by providing best practices and configuration optimization guidance.
The engagement time frame begins on your Service Start Date and expires within 30-90 days. The engagement time frame and one-time fee is based on the Quickstart package size selected.
Further details on the Quickstart Packages are available in the data sheet here.