Cloudflare Success Offerings

At Cloudflare, your success and trust matter to us.

We are dedicated to being your advocates, product experts, and strategic advisors in helping you achieve your business and technical objectives.

Why should organizations choose Cloudflare Success Offerings?

Built for everyone

We are committed to partnering with you and providing the right level of network infrastructure expertise at every stage of growth — whether you are just starting out, fully mature, or somewhere in between.

Highly trained global support

Our highly trained global support team delivers technical assistance 24/7/365 to ensure your mission-critical priorities are also ours so you can focus on building your business without costly downtime or time-consuming technical issues.

Simple and predictable pricing

Our simple and predictable pricing for each plan makes it easy for you to create your budget and reduce the total cost of ownership. We believe in providing a transparent pricing structure to meet your enterprise needs.

Success Offerings: Standard & Premium

Standard Success Offering

This offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.

You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.

Included with Cloudflare Enterprise subscriptions.

Optional add-on: Cloudflare Quickstart

Experience a tailored, one-on-one, personalized onboarding engagement to help accelerate the time-to-value of your new purchase with the Quickstart Success Offering. Available as an add-on purchase for Standard Success Offering customers.

Premium Success Offering

Includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.

The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.

With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.

Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.

Quickstart Success Offering (coming soon!)

Designed to help accelerate time-to-value with new product onboarding guidance, similar to what is offered in Premium Success, allowing you to benefit from the consultation without the commitment of ongoing support post-onboarding. With Quickstart, a dedicated consultant will orchestrate and tailor your strategy to ensure you get the most out of your Cloudflare investment. A technical expert will assist during the initial configuration to help expedite your setup by providing best practices and configuration optimization guidance.

The engagement time frame begins on your Service Start Date and expires within 30-90 days. The engagement time frame and one-time fee is based on the Quickstart package size selected.

Further details on the Quickstart Packages are available in the data sheet here.

Standard

Premium

Onboarding

Access to Enterprise Customer Portal
Customer Success Led Onboarding Assistance
Designated Customer Success Manager
Guided Onboarding Experience
*
Expert Tuning Workshop
*
Expert Guidance: Security Configurations
*
Expert Guidance: Performance Configurations
*

Optimized Experience

Annual Health Check
Monthly Operational Review [email]
Periodic Executive Business Review
*
Executive Briefings
*
Access to Tuning with Senior Technical Experts
*
Review of Product Releases
*
Slack Channel with Customer Success Manager
*
Office Hours with Product Management Team
*
Early Adopter Program Access
*
Monthly Performance and Optimization Review
*
Product Roadmap Sneak Peek
*

Technical Support

Access to Support Community
24/7 email and chat support
Emergency Phone Support Hotline
Technical Support Channel via Slack
*
Under Attack Support engineer for Magic Transit
*
Prioritized Case Handling
*
Designated Incident Response Team
*
Proactive Monitoring and Alerting (beta)
*
Support Training on Custom Configurations
*
Availability SLA Credit
10x Credit
25x Credit

Technical Support Response SLA

P1 - Urgent
<2 Hr
<1 Hr
P2 - High
<4 Hr
<2 Hr
P3 - Normal
<48 Hr
<24 Hr
P4 - Low
<48 Hr
<24 Hr

Training & Education

Access to Online Documentation
Access to Online Training Workshops
Use Case Optimization Workshops
*
Customized Training Workshops
*

Reporting

Cache Analytics Insights
Health Check Analytics Insights
Customized Usage and Value Reporting
*

* Note: Level of services delivered and SLAs committed will be tailored to ACV $ spend

Cloudflare Success Offerings

Solution & Product Guides

Cloudflare Standard Success

Standard Success offering available for free with all Enterprise contracts, with details on the optional Quickstart offering.

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Solution & Product Guides

Premium Success Offering #1

Premium offering available for annual contract value of $750,000 and above.

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Solution & Product Guides

Premium Success Offering #2

Premium offering available for annual contract value of $100,000 and above.

Download PDF
Solution & Product Guides

Premium Success Offering #3

Premium offering available for annual contract value below $100,000.

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