Cloudflare Success Offerings

At Cloudflare, your success and trust matter to us.

We are dedicated to being your advocates, product experts, and strategic advisors in helping you achieve your business and technical objectives.

Standard

Premium

Onboarding

Access to Enterprise Customer Portal
Webinar-based Instructional Videos
Customer Success Team
Designated Customer Success Team Member(s)
Guided Onboarding Experience
*
Configuration Optimization Sessions
*
Expert Guidance: Security Configurations
*
Expert Guidance: Performance Configurations
*

Optimized Experience

Annual Health Check
Monthly Analytics Snapshot Email
Periodic Business Reviews
*
Executive Briefings
*
Configuration Optimization with Technical Experts
*
Cloudflare Product Chats - "What's New"
*
Slack Channel with Customer Success Manager
*
Office Hours with Product Management Team
*
Early Adopter Program Access
*
Monthly Performance and Optimization Review
*
Product Roadmap Sneak Peek
*

Technical Support

Access to Cloudflare Community
24/7 ticket and chat support
24/7 Emergency Phone Support
Technical Support via Slack
*
Under Attack Support Engineer
*
Prioritized Support
*
Access to Incident Response Team
*
Proactive Monitoring and Alerting
*
Customized Support Guide
*
Availability SLA Credit
10x Credit
25x Credit

Initial Ticket Support Response Time

P1 - Urgent
<2 Hr
<1 Hr
P2 - High
<4 Hr
<2 Hr
P3 - Normal
<48 Hr
<24 Hr
P4 - Low
<48 Hr
<24 Hr

Training & Education

Access to Online Documentation
Access to Online Training Workshops
Use Case Optimization Sessions
*

Reporting

Cache Analytics Insights
Health Check Analytics Insights
Customized Usage and Value Reporting
*

* Note: Level of services delivered and SLAs committed will be tailored to ACV $ spend

Cloudflare Success Offerings

Solution & Product Guides

Cloudflare Standard Success

Standard Success offering available for free with all Enterprise contracts, with details on the optional Quickstart offering.

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Solution & Product Guides

Premium Success Offering #1

Premium offering available for annual contract value of $750,000 and above.

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Solution & Product Guides

Premium Success Offering #2

Premium offering available for annual contract value of $100,000 and above.

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Solution & Product Guides

Premium Success Offering #3

Premium offering available for annual contract value below $100,000.

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Solution & Product Guides

Quickstart Success Plan Overview

Quickstart service plans are limited engagement, paid service offerings for Cloudflare customers who prefer a consultative onboarding experience.

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