Why should organizations choose Cloudflare Success Offerings?
Built for everyone
We are committed to partnering with you and providing the right level of network infrastructure expertise at every stage of growth — whether you are just starting out, fully mature, or somewhere in between.
Highly trained global support
Our highly trained global support team delivers technical assistance 24/7/365 to ensure your mission-critical priorities are also ours so you can focus on building your business without costly downtime or time-consuming technical issues.
Simple and predictable pricing
Our simple and predictable pricing for each plan makes it easy for you to create your budget and reduce the total cost of ownership. We believe in providing a transparent pricing structure to meet your enterprise needs.
Success Offerings: Standard & Premium
Standard Success Offering
The Standard Success Offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.
You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.
Included with Cloudflare Enterprise subscriptions.
Premium Success Offering
The Premium Success Offering includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.
The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.
With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.
Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.
Access to Enterprise Customer Portal
Customer Success Led Onboarding Assistance
Designated Customer Success Manager
Guided Onboarding Experience
Expert Tuning Workshop
Expert Guidance: Security Configurations
Expert Guidance: Performance Configurations
Annual Health Check
Monthly Operational Review [email]
Periodic Executive Business Review
Access to Tuning with Senior Technical Experts
Review of Product Releases
Office Hours with Product Management Team
Early Adopter Program Access
Monthly Performance and Optimization Review
Product Roadmap Sneak Peek
Access to Support Community
24/7 email and chat support
Emergency Phone Support Hotline
Under Attack Support engineer for Magic Transit
Prioritized Case Handling
Designated Incident Response Team
Proactive Monitoring and Alerting (beta)
Support Training on Custom Configurations
Availability SLA Credit
Technical Support Response SLA
P1 - Urgent
P2 - High
P3 - Normal
P4 - Low
Training & Education
Access to Online Documentation
Access to Online Training Workshops
Use Case Optimization Workshops
Customized Training Workshops
Cache Analytics Insights
Health Check Analytics Insights
Customized Usage and Value Reporting
* Note: Level of services delivered and SLAs committed will be tailored to ACV $ spend
Cloudflare Success Offerings
Premium offering available for annual contract value of $750,000 and above.