La plate-forme cloud mondiale pour les entreprises modernes

Approuvée par ~15% des entreprises du Fortune 1 000. Cloudflare fournit un plan de contrôle unifié, évolutif, facile à utiliser, qui apporte sécurité, performances et fiabilité aux applications sur site, hybrides, en cloud et SaaS.

Pour en savoir plus sur l’offre Enterprise Plan

Why should organizations choose Cloudflare Success Offerings?

Built for everyone

We are committed to partnering with you and providing the right level of network infrastructure expertise at every stage of growth — whether you are just starting out, fully mature, or somewhere in between.

Highly trained global support

Our highly trained global support team delivers technical assistance 24/7/365 to ensure your mission-critical priorities are also ours so you can focus on building your business without costly downtime or time-consuming technical issues.

Simple and predictable pricing

Our simple and predictable pricing for each plan makes it easy for you to create your budget and reduce the total cost of ownership. We believe in providing a transparent pricing structure to meet your enterprise needs.

Success Offerings: Standard & Premium

Standard Success Offering

The Standard Success Offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.

You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.

Included with Cloudflare Enterprise subscriptions.

Premium Success Offering

The Premium Success Offering includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.

The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.

With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.

Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.

Offering Features

Standard

Premium

Onboarding

Access to Enterprise Customer Portal

Customer Success Led Onboarding Assistance

Designated Customer Success Manager

Guided Onboarding Experience

*

Expert Tuning Workshop

*

Expert Guidance: Security Configurations

*

Expert Guidance: Performance Configurations

*

Optimized Experience

Annual Health Check

Monthly Operational Review [email]

Periodic Executive Business Review

*

Executive Briefings

*

Access to Tuning with Senior Technical Experts

*

Review of Product Releases

*

Office Hours with Product Management Team

*

Early Adopter Program Access

*

Monthly Performance and Optimization Review

*

Product Roadmap Sneak Peek

*

Technical Support

Access to Support Community

24/7 email and chat support

Emergency Phone Support Hotline

Under Attack Support engineer for Magic Transit

*

Prioritized Case Handling

*

Designated Incident Response Team

*

Proactive Monitoring and Alerting (beta)

*

Support Training on Custom Configurations

*

Availability SLA Credit

10x Credit

25x Credit

Technical Support Response SLA

P1 - Urgent

<2 Hr

<1 Hr

P2 - High

<4 Hr

<2 Hr

P3 - Normal

<48 Hr

<24 Hr

P4 - Low

<48 Hr

<24 Hr

Training & Education

Access to Online Documentation

Access to Online Training Workshops

Use Case Optimization Workshops

*

Customized Training Workshops

*

Reporting

Cache Analytics Insights

Health Check Analytics Insights

Customized Usage and Value Reporting

*

* Note: Level of services delivered and SLAs committed will be tailored to ACV $ spend

Cloudflare Success Offerings

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Premium offering available for annual contract value of $750,000 and above.

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Premium offering available for annual contract value of $100,000 and above.

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Premium offering available for annual contract value below $100,000.

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Le support avec Cloudflare est génial. C’est comme si nous travaillions avec une autre équipe HubSpot. Ils semblent vraiment concernés, ils prennent les choses au sérieux. J’ai signalé des problèmes et obtenu des réponses en moins d’une minute. La qualité des réponses, c’est juste la nuit et le jour.

Ken Breeman
Responsable technique, infrastructure, sécurité et réseau

Le WAF de Cloudflare s’est avéré intuitif et très facile à utiliser. Nos ingénieurs n'ont pas eu besoin de beaucoup de temps pour le prendre en main. Nous avons maintenant élargi notre utilisation de la gamme de produits Cloudflare. L'intégration des solutions Cloudflare s'est faite en douceur et sans aucune difficulté.

Tanapol Nearunchorn
Ingénieur sécurité

Le WAF de Cloudflare s’est avéré intuitif et très facile à utiliser. Nos ingénieurs n'ont pas eu besoin de beaucoup de temps pour le prendre en main. Nous avons maintenant élargi notre utilisation de la gamme de produits Cloudflare. L'intégration des solutions Cloudflare s'est faite en douceur et sans aucune difficulté.

Charles Ng
Ingénieur sécurité

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La plate-forme cloud mondiale pour les entreprises modernes

Why should organizations choose Cloudflare Success Offerings?

Built for everyone

Highly trained global support

Simple and predictable pricing

Success Offerings: Standard & Premium

Standard Success Offering

Premium Success Offering

Offering Features

Standard

Premium

Onboarding

Optimized Experience

Technical Support

Technical Support Response SLA

Training & Education

Reporting

Cloudflare Success Offerings

Download Datasheet

Démarrer dès aujourd’hui

Contact Sales

Merci