Zendesk가 어떻게 Cloudflare를 활용하여 125,000개 이상의 고객 사이트에 성능과 보안을 강화하고 있는지 알아보십시오.
Zendesk is one of the world’s premier customer service companies, providing its software suite to over 125,000 businesses around the globe.
Jason: My name is Jason Smale, I’m the Vice President of Engineering at Zendesk.
Andrei: My Name is Andrei Balcanasu, I’m a technical lead in the foundation edge team at Zendesk.
Zendesk는 기업들이 고객과 더 나은 관계를 할 수 있도록 놀라울 만큼 단순한 소프트웨어를 구축하는 고객 지원 플랫폼입니다.
Jason: We have over 125,000 businesses around the world all using Zendesk. And then within those businesses, there are hundreds of people whose day job is to sit in front of Zendesk and use Zendesk.
For Zendesk, security is paramount. And when it came to safeguarding its network, Zendesk turned to Cloudflare.
Andrei: Web security is very important to our business. Our customers trust us with their information, and their customers’ information. So we need to make sure that their information is safe, secure.
Jason: The initial need for Cloudflare came back a couple of years ago, when we suddenly started to see a lot of attacks coming towards us, and all of a sudden we’d get thousands of requests, hundreds of thousands, millions of requests — coming at us from all over the place. So we needed a way to be able to control what came into our infrastructure. And Cloudflare were the only ones that could meet our requirements.
Cloudflare의 DDoS 완화가 혁신과 변화를 지속하는 것을 보는 것은 정말 인상적이었고 우리가 사용해 보았던 DDoS 완화중 최고라는 것은 확실합니다. Cloudflare는 그 외에도 더 많은 혜택을 제공하며 다양한 공급자를 선택하여 계층화할 필요 없이 하나의 회사로 충분합니다. 그 회사가 모든 작업을 훌륭하게 수행하기 때문입니다. 정말 편리합니다. 생각할 필요도 없습니다.
By tapping into Cloudflare’s unique integrated security protection and performance acceleration, Zendesk has been able to leverage Cloudflare’s global platform to enhance its experience for all of its customers.
Jason: Cloudflare is providing an incredible service to the world right now. Because there’re no other competitors who are close.
Andrei: Cloudflare is our outer edge. It makes our application faster, more reliable, and allows us to respond with confidence to traffic spikes and make our customers happier.
Zendesk는 최고의 고객 경험을 구축하는 것을 가장 중요하게 여기며, Cloudflare는 그렇게 하도록 지원합니다.
With customers like Zendesk and approximately 25 million other Internet properties that trust Cloudflare with their security and performance, we’re making the Internet fast, secure, and reliable for everyone.
Cloudflare — Helping Build a Better Internet.
Looking for more? Don't miss our additional case study exploring how Zendesk used Cloudflare to achieve 6x improvement in targeted content delivery time.