Zendesk

Descubre cómo Zendesk aprovecha Cloudflare para sobrecargar el funcionamiento y la seguridad para más de 125 000 sitios de clientes.

Video Transcript

Zendesk is one of the world’s premier customer service companies, providing its software suite to over 125,000 businesses around the globe.

Jason: My name is Jason Smale, I’m the Vice President of Engineering at Zendesk.

Andrei: My Name is Andrei Balcanasu, I’m a technical lead in the foundation edge team at Zendesk.

Zendesk es una plataforma de asistencia al cliente que diseña software simple a la perfección para que las empresas tenga una mejor comunicación con sus propios clientes.

Jason: We have over 125,000 businesses around the world all using Zendesk. And then within those businesses, there are hundreds of people whose day job is to sit in front of Zendesk and use Zendesk.

For Zendesk, security is paramount. And when it came to safeguarding its network, Zendesk turned to Cloudflare.

Andrei: Web security is very important to our business. Our customers trust us with their information, and their customers’ information. So we need to make sure that their information is safe, secure.

Jason: The initial need for Cloudflare came back a couple of years ago, when we suddenly started to see a lot of attacks coming towards us, and all of a sudden we’d get thousands of requests, hundreds of thousands, millions of requests — coming at us from all over the place. So we needed a way to be able to control what came into our infrastructure. And Cloudflare were the only ones that could meet our requirements.

Ha sido realmente sorprendente observar cómo la mitigación de DDoS de Cloudflare continúa evolucionando y transformándose, y, en definitiva, es la mejor mitigación de DDoS que hemos tenido. Creo que Cloudflare brinda eso y mucho más. No necesitas buscar, elegir ni acudir a diferentes proveedores porque con uno alcanza. Es excelente en todo lo que hace. Es sencillo. No hace falta pensar mucho.

By tapping into Cloudflare’s unique integrated security protection and performance acceleration, Zendesk has been able to leverage Cloudflare’s global platform to enhance its experience for all of its customers.

Jason: Cloudflare is providing an incredible service to the world right now. Because there’re no other competitors who are close.

Andrei: Cloudflare is our outer edge. It makes our application faster, more reliable, and allows us to respond with confidence to traffic spikes and make our customers happier.

Zendesk se trata de idear las mejores experiencias para los clientes, y Cloudflare nos ayuda a lograrlo.

Con clientes como Zendesk y más de otras 25 millones de propiedades de Internet que confían en Cloudflare por su seguridad y funcionamiento, estamos logrando que Internet sea más rápido, seguro y fiable para todos.

Cloudflare — Helping Build a Better Internet.

Looking for more? Don't miss our additional case study exploring how Zendesk used Cloudflare to achieve 6x improvement in targeted content delivery time.

Zendesk
Casos prácticos relacionados

Cloudflare actualmente proporciona un servicio increíble a todo el mundo. Esto se debe a que no existen otros competidores que estén a su altura.

Jason Smale
Vicepresidente de ingeniería, Zendesk