Zendesk

Zendesk sabe cómo funciona el servicio al cliente. Cloudflare sabe cómo potenciar su sitio web.

Zendesk operates with a simple idea in mind: better customer service comes from better relationship with your customers. Whether your customers reach out to you or want to find answers on their own, Zendesk makes communicating with customers easy and efficient. As a result, companies such as Gilt, Vodafone, the UK Government, and 48,000 more trust Zendesk with their most precious asset—their customers.

Debido a la propuesta de valor única y a la solución de software fácil de desplegar, Zendesk tuvo un crecimiento increíble en los últimos años. “Gestionar el crecimiento y la escalabilidad de la empresa presentaba una serie de desafíos únicos”, expresó Amanda Kleha, Directora General de la Unidad de Negocios en Línea de Zendesk. “Buscábamos una solución que potenciara nuestro sitio web, cargara el contenido del sitio a una velocidad vertiginosa independientemente de la ubicación de los visitantes, protegiera las amenazas web y nos ayudara a optimizar nuestros sistemas front-end y back-end”

6 veces

IMPROVEMENT IN TARGETED CONTENT DELIVERY TIME
by utilizing Cloudflare’s cookie-based key caching

Managing Growth with Cloudflare

Cloudflare helped Zendesk accomplish all this and more. Its network of 250 data centers (and growing) operates on every major continent and delivers content to Zendesk visitors at lightning-fast speed. Because Cloudflare’s solution is infinitely scalable, it seamlessly supports Zendesk’s explosive growth. “Cloudflare’s solution just works. Their team was able to accomplish all our requirements and customizations propagated near instantly, “ says Amanda. “As an added bonus, Cloudflare’s pricing is predictable and flat, regardless of how much our bandwidth usage grows.” With Cloudflare, Zendesk’s web properties are in good hands and the team can focus on the next stage of the company’s rapid growth.

Zendesk

«Cloudflare actualmente proporciona un servicio increíble a todo el mundo. Esto se debe a que no existen otros competidores que estén a su altura.»

Jason Smale
Vicepresidente de ingeniería, Zendesk