Política de privacidade da Cloudflare

This Privacy Policy is effective as of March 27, 2020.

We have updated our October 31, 2019 privacy policy to address new products and services and to give you a more comprehensive understanding of how we handle your personal information.

This Cloudflare Privacy Policy (“Policy”) outlines the personal information that Cloudflare, Inc. (“Cloudflare”, “we”, “us” or “our”) gathers, how we use that personal information, and the options you have to access, correct, or delete such personal information.


Nossa missão de ajudar a construir uma internet melhor se fundamenta na importância que atribuímos ao estabelecimento de um v´ínculo de confiança com nossos Clientes, visitantes de sites e a comunidade da internet globalmente. Para conquistar e manter essa confiança, temos o compromisso de nos comunicar de forma transparente, oferecendo segurança e protegendo a privacidade dos dados em nossos sistemas.

Mantemos suas informações pessoais sempre pessoais e privadas. Não vendemos nem alugamos suas informações pessoais para pessoa alguma. Não compartilhamos nem divulgamos suas informações pessoais de nenhuma outra forma, exceto na medida do necessário para fornecer nossos Serviços ou conforme descrito de outra forma nesta Política sem antes notificá-lo e oferecer-lhe a oportunidade de dar o seu consentimento.


This Policy applies to Cloudflare’s collection, use, and disclosure of the personal information of the following categories of data subjects:

  • Attendees: Those who visit our offices or provide their information to Cloudflare or Cloudflare representatives when they attend or register to attend Cloudflare-sponsored events or other events at which Cloudflare (and/or its representatives) participates, as well as those who participate in Cloudflare’s studies such as user experience research.
  • Website Visitors: Those who visit our Websites and who may opt to provide an email address or other contact information to receive communications from Cloudflare, fill out a survey, or provide feedback. For the purposes of this Policy, “Websites” refer collectively to www.cloudflare.com as well as any other websites Cloudflare operates for its own behalf and that link to this Policy. For clarity, “Websites” does not include any sites owned or operated by our Customers, including where we serve as Registrar.
  • Customers: Individuals or entities who enter into a subscription agreement with Cloudflare (or its authorized partner) and to whom Cloudflare provides Services pursuant to such agreement. For purposes of this Policy, “Services” shall refer to all of the cloud-based solutions offered, marketed, or sold by Cloudflare or its authorized partners that are designed to increase the performance, security, and availability of Internet properties, applications, devices, and networks, along with any software, software development kits, and application programming interfaces ("APIs") made available in connection with the foregoing.
  • Administrators: Those with login credentials for a Cloudflare account and/or those who administer any of the Services for a Customer. In some cases, an Administrator and Customer may be the same individual. In other cases, an Administrator may be an agent acting on behalf of a Customer.
  • Public DNS Resolver Users: Those who use Cloudflare’s Public Recursive Domain Name System (“DNS”) Resolver services, such as the Public DNS Resolver. Learn more about the Public DNS Resolver here.
  • End Users: Those who (i) access or use our Customers’ domains, networks, websites, application programming interfaces, and applications, or (ii) are authorized Cloudflare for Teams users, such as our Customers’ employees, agents, or contractors.
  • Registrantes: usuários dos serviços de registro de domínios da Cloudflare. A Cloudflare é um registrar acreditado pelo ICANN e está em conformidade com o Contrato de Acreditação de Registrars de 2013 ("RAA").

This Policy does not apply to “Application Users”—those individuals who use Cloudflare’s consumer-facing applications, such as the Application. See the Application Privacy Policy for more information about the data collection and use practices for Cloudflare's Application and the associated Application Services.

This Policy also does not apply to our Customers’ domains, websites, APIs, applications, and networks, which may have their own terms and privacy policies. Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information, in connection with the use of our Services by End Users with whom our Customers interact.

Cloudflare’s Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. Cloudflare does not knowingly collect personal information from any person under the age of eighteen.

2. INFORMATION WE COLLECT (Categories of Data Subjects)


  • Name, email address, and other contact information. We may ask for and collect personal information such as your name, address, phone number and email address when you visit our offices, register for or attend a sponsored event or other events at which Cloudflare (and/or its representatives) participates, or participate in Cloudflare’s studies such as user experience research.
  • Image and voice. When you participate in a Cloudflare study, we may ask for your permission to record your voice and/or image during your participation in the study.

Visitantes do Site

  • Name, email address, and other contact information. Name, email address, and other contact information. We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, or studies, requesting customer support, submitting feedback, or otherwise communicating with us. We will send such communications in accordance with applicable law.

  • Arquivos de log. Assim como quando visita e interage com a maioria dos sites e serviços fornecidos pela internet, quando você visita nossos Sites, incluindo o Fórum da Comunidade Cloudflare, coletamos determinadas informações e as armazenamos em arquivos de log. Essas informações podem incluir, mas não se limitam a endereços IP (Internet Protocol), informações de configuração do sistema, URLs de páginas de referência e preferências de idioma e local.

  • Cookies and Other Tracking Technologies. We may use cookies and other information-gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, Cloudflare’s Websites may not function properly. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests. If you wish not to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, the United Kingdom, or Switzerland, click here). You may view a complete list of cookies and change your cookie preferences by clicking on the “Cookie Preferences” link in the footer of the Cloudflare homepage at cloudflare.com. For more information about the cookies Cloudflare uses and your privacy choices, please see our Cookie Policy.

  • Material contributed in Interactive Areas. The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. If you wish to remove your personal information from any of our Interactive Areas, please see the Section 8, below.

Customers and Administrators

  • Customer Account Information. Customer Account Information. When you register for an account, we collect contact information. Depending on subscription level, this contact information may include your Customer name, the email address(es) of your account Administrator(s), telephone number, and addresses necessary to process payment and delivery of Services. In addition, when you use the Services, we collect information about how you configure your account and the Services (e.g., firewall settings for the domains you administer), and we maintain logs of Administrator activity. We refer to all of this information collectively as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to enable your access to your Cloudflare account and Services. By providing us with any personal information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

  • Payment Information. We do not require our Customers to have payment information on file with us unless they have a paid subscription to our Services. When you sign up for one of our paid Services, you must provide payment and billing information. The information you will need to submit depends on which payment method you choose. For example, if you pay with a credit card, we will collect your card information and billing address, although we do not store full credit card numbers or personal account numbers.

Public DNS Resolver Users

  • Limited DNS query data. We will collect limited DNS query data that is sent to our public DNS resolver service (“ resolver”). Our resolver service does not log personal data, and the bulk of the limited non-personally identifiable query data is only stored for 25 hours. You can learn more about our resolver commitment to privacy here.

Please note that our data handling practices for our Application, which is not covered by this Policy, are somewhat different than our public DNS resolver data handling practices and are described here.

Usuários finais:

Cloudflare processes End Users’ information only on behalf of our Customers. This information is processed when End Users access or use our Customers’ domains, websites, APIs, applications, devices, end points, and networks that use one or more of our Services. Cloudflare also processes End Users’ information on behalf of our Customers when the End Users access our Services pursuant to our Customers’ authorization. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from Customers’ websites, devices, applications, and/or networks (collectively, “Log Data”).


  • Contact and domain information. We collect data such as domain name and status, contact information (such as name, organization, address, phone number and email address), name server, DNSSEC, and Form of Approval (i.e., full WHOIS capture at time of transfer into our system, including the IP address that initiated the transfer).

Sempre que a Cloudflare atua com um proxy reverso, nossos endereços IP podem aparecer no WHOIS e em registros DNS dos sites que utilizam nossos Serviços. Somos um veículo para informações controladas por outras pessoas. Nossos Clientes e seus usuários é que são responsáveis pelo conteúdo transmitido em nossa rede (por exemplo, imagens, conteúdo escrito, ilustrações etc.)

A Cloudflare também armazena dados de atividade do servidor e da rede, além de observações e análises derivadas dos dados de tráfego coletados pela Cloudflare durante o fornecimento dos Serviços (em conjunto, “Métricas Operacionais”). Exemplos de Métricas Operacionais incluem métricas do tempo de atividade e disponibilidade de serviços, volumes de solicitações, taxas de erros e acertos de cache e pontuações de ameaças do IP.

Information from Third Party Services. We may combine information we collect as described in this Section with personal information we obtain from third parties. For example, we may combine information entered on a Cloudflare sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.


Cloudflare only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized. As a general matter, for all categories of data described in Section 2 above, except public DNS resolver user data, we may use the information (including personal information, to the extent applicable) to:

  • Provide, operate, maintain, improve, and promote the Websites and Services for all users of the Websites and Services;
  • Enable you to access and use the Websites and Services;
  • Processar e concluir transações e enviar informações relacionadas, incluindo confirmações de compra e faturas;
  • Enviar mensagens transacionais, incluindo respostas aos seus comentários, perguntas e solicitações; fornecer atendimento e suporte ao cliente; e enviar avisos técnicos, atualizações, alertas de segurança e mensagens administrativas e de suporte;
  • Enviar comunicados comerciais, de acordo com suas preferências de comunicação, como, por exemplo, fornecer informações sobre produtos e serviços, funcionalidades, pesquisas, boletins informativos, promoções, concursos e eventos, nossos e de nossos parceiros. Consulte a Seção 9 abaixo para obter informações sobre como administrar suas preferências de comunicação.
  • Processar e entregar inscrições e premiações em concursos ou sorteios;
  • Monitorar e analisar tendências, uso e atividades em conexão com os Sites e Serviços e para fins de marketing ou publicidade;
  • Cumprir as obrigações legais, bem como investigar e prevenir transações fraudulentas, acesso não autorizado aos Serviços e outras atividades ilegais;
  • Personalize the Websites and Services, including by providing features or content that match your interests and preferences;
  • To register visitors to our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest in protecting our offices and our confidential information against unauthorized access; and
  • Processar para outras finalidades para as quais tenhamos obtido seu consentimento. Public Resolver Users. We use information we collect from resolver users to operate and improve the resolver, such as to assist us in our debugging efforts if an issue arises. Our resolver service does not store resolver users’ personal data. We will not combine any information collected from DNS queries to our resolver with any other Cloudflare or third party data in any way that can be used to identify individual end users. Learn more about our resolver commitment to privacy here.

Log Data from End Users. We use and process the Log Data from End Users to fulfill our obligations under our Customer agreements and act as a data processor and service provider pursuant to data processing instructions by our Customers.


Cloudflare may aggregate data we acquire about our Customers, Administrators, and End Users, including the Log Data described above. For example, we may assemble data to determine how Web crawlers index the Internet and whether they are engaged in malicious activity or to compile web traffic reports and statistics. Non-personally identifiable, aggregated data may be shared with third parties.


Please note that the “personal information” referenced in this Privacy Policy means “personal data” as that term is defined under the European Union (“EU”) General Data Protection Regulations (“GDPR”) and its United Kingdom (“UK”) GDPR counterpart. Cloudflare is a data controller for the Personal Data collected from all categories of data subjects listed above except for the Personal Data of End Users. Cloudflare processes the Personal Data of End Users on behalf of its Customers.

If you are an individual from the European Economic Area (the “EEA”), the UK or Switzerland, please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the Cloudflare Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, Cloudflare will not be able to provide the requested service to you.

Em alguns casos, também podemos ter a obrigação legal de coletar informações pessoais ou precisar das informações pessoais para proteger seus interesses vitais ou de outra pessoa. Sempre que nos basearmos em seu consentimento para processar seus dados pessoais, você tem o direito de retirar ou recusar seu consentimento a qualquer momento. Você tem o direito de se opor sempre que nos basearmos em nossos interesses legítimos para processar seus dados pessoais.

Se tiver alguma dúvida ou precisar de mais informações sobre a base jurídica ao abrigo da qual coletamos e utilizamos suas informações pessoais, entre em contato conosco pelo e-mail privacyquestions@cloudflare.com.


We work with other companies who help us run our business (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers and Administrators as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations, including our obligations under the EU-US and Swiss-US Privacy Shield frameworks described in Section 7, below.

Especificamente, não permitimos que nossos Provedores de Serviços vendam nenhuma informação pessoal que compartilhamos com eles ou usem quaisquer informações pessoais que compartilhamos com eles para fins de seu próprio marketing ou qualquer outra finalidade que não esteja em conexão com os serviços que nos fornecem.

Além de compartilhar suas informações com os Provedores de Serviços conforme descrito acima, também podemos compartilhar suas informações com outras pessoas nas seguintes circunstâncias:

  • Dentro do Grupo Cloudflare (definido para efeitos desta Política como Cloudflare Inc. [Estados Unidos] e suas subsidiárias listadas na Seção 16);
  • Com nossos revendedores e outros parceiros de vendas que possam nos ajudar a distribuir os Serviços aos Clientes;
  • Com um desenvolvedor de aplicativos, quando você instala um aplicativo do nosso Marketplace de Aplicativos;
  • No caso de uma fusão, venda, mudança de controle ou reorganização da nossa empresa, no todo ou em parte;
  • Sempre que formos obrigados a divulgar informações pessoais para responder a intimações, ordens ou processos judiciais, ou para estabelecer ou exercer nossos direitos legais ou nos defender de ações judiciais (saiba mais sobre como lidamos com as solicitações de autoridades judiciais clicando aqui);
  • Sempre que, de boa-fé, acreditarmos que o compartilhamento de informações seja necessário para que se possa investigar, prevenir ou tomar medidas em relação a atividades ilegais, suspeitas de fraude, situações envolvendo possíveis ameaças à segurança física de qualquer pessoa, violações dos nossos Termos de Uso do Site, Acordo de Assinatura de Autosserviço e/ou Termos de Serviços de Assinatura para Empresas, ou conforme exigido para o cumprimento das nossas obrigações legais de qualquer outra forma; ou
  • Conforme você possa consentir de outra forma periodicamente. Public DNS Resolver Users: Cloudflare does not share resolver logs with any third parties except for anonymous logs shared with APNIC pursuant to a Research Cooperative Agreement. Learn more about information sharing specific to the resolver here.

Registrants: If you purchase a domain name from Cloudflare’s registrar service, ICANN (The Internet Corporation for Assigned Names and Numbers) and the relevant registry operators overseeing the domain’s top-level domain require us to collect registrant data for the purposes of domain registration and via the WHOIS protocol. We may also be required to share this public data with ICANN, the relevant registry operators and other such providers with whom we contract in order to provide our domain name services, and additionally upon the legitimate request of third parties. Registrant data may include the domain name, registrant name and other contact information, and domain name server information. See our Domain Registration Agreement here.

Aviso para os residentes do Estado da Califórnia: não vendemos, alugamos nem compartilhamos informações pessoais com terceiros, conforme definido pela Lei de Privacidade do Consumidor da Califórnia de 2018 (Seção 1798.100 et seq do Código Civil da Califórnia), nem vendemos, alugamos ou compartilhamos informações pessoais com terceiros para fins de seu próprio marketing direto conforme definido pela Seção 1798.83 do Código Civil da Califórnia.


A Cloudflare é uma empresa global sediada nos EUA. Suas informações são armazenadas primordialmente nos Estados Unidos e no Espaço Econômico Europeu. Para facilitar nossas operações globais, poderemos transferir e acessar essas informações de qualquer lugar do mundo, inclusive de outros países nos quais o Grupo Cloudflare mantenha operações para os fins descritos nesta Política.

Whenever Cloudflare shares personal information originating in the EEA, the UK, or Switzerland with a Cloudflare entity outside the EEA, the UK, or Switzerland, it will do so on the basis of the EU standard contractual clauses (adjusted to address transfers from the UK) or the Privacy Shield Frameworks detailed in this section.

Se estiver acessando ou usando nossos Sites ou Serviços ou fornecendo informações para nós, você estará concordando com a transferência de suas informações pessoais para os Estados Unidos e outras jurisdições nas quais operamos.

Privacy Shield. Cloudflare is certified under both the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA, the UK, and Switzerland to the United States, respectively (“Privacy Shields”). We commit to periodically review and verify the accuracy of our policies and our compliance with the Privacy Shields. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. For more information on the EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield, please visit the U.S. Department of Commerce’s Privacy Shield website at: https://www.privacyshield.gov/welcome.

Se você acredita que mantemos cópias de seus dados pessoais dentro do escopo dos Escudos de Proteção de Privacidade, encaminhe quaisquer perguntas para o e-mail sar@cloudflare.com ou via correio para: Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, EUA Attn: Data Protection Officer. Responderemos à sua consulta no prazo de 30 dias após o recebimento e a verificação da sua identidade.

Se tiver alguma preocupação não resolvida sobre privacidade ou uso de dados que não tenhamos abordado satisfatoriamente, entre em contato com nosso provedor de resolução de conflitos de terceiros sediado nos EUA (gratuito) no site https://feedback-form.truste.com/watchdog/request. Se nem nós nem nosso provedor de resolução de conflitos formos capazes de solucionar sua reclamação, como último recurso você poderá iniciar um procedimento arbitral vinculativo por meio do Painel de Escudo de Proteção de Privacidade.

Nossos compromissos no âmbito dos Escudos de Proteção de Privacidade estão sujeitos aos poderes de investigação e fiscalização da Comissão Federal de Comércio dos EUA. Podemos ser obrigados a divulgar dados pessoais em resposta a solicitações legais de autoridades públicas, inclusive para atender aos requisitos de segurança nacional ou de aplicação da lei. Nesses casos, podemos ser proibidos por lei, ordem judicial ou outro processo legal de fornecer uma notificação de divulgação.


  • Attendees, Website Visitors, Customers, Administrators, and Registrants. You have the right to access, correct, update, export, or delete your personal information. You may email us at SAR@cloudflare.com with any such subject access requests (“SAR”), and we will respond within thirty (30) days. Customers and Administrators also can access, correct, export, or update their Account Information by editing their profile or organization record at cloudflare.com.

  • Public DNS Resolver Users. We do not retain any personal information about resolver users that would be subject to the data subject rights described above.

  • End Users. Cloudflare has no direct relationship with End Users. Even where “Cloudflare” may be indicated as the authoritative name server for a domain, unless Cloudflare is the owner of that domain, we have no control over a domain’s content. Accordingly, we rely upon our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.

For any SAR, we will need to verify a requestor is inquiring about their own information before we can assist. Where a SAR may implicate the personal data of another individual, we must balance the request against the risk of violating another person’s privacy rights. We will comply with SARs to the extent required by applicable law or the US-Swiss or US-EU Privacy Shield. In the EEA, the UK, and Switzerland, you also have the right to lodge a complaint with a supervisory authority.


A Cloudflare lhe enviará comunicados comerciais com base nas preferências de comunicação das suas configurações de conta. A Cloudflare também enviará lhe comunicados relativos aos serviços prestados. Você pode administrar seu recebimento de comunicados comerciais clicando no link "cancelar cadastramento" localizado na parte inferior desses e-mails, por meio das configurações de sua conta, se você tiver uma conta na Cloudflare, ou enviando uma solicitação para o e-mail unsubscribe@cloudflare.com.


Tomamos todas as providências na medida do razoável para proteger as informações que você nos envia contra a perda, o uso indevido ou o acesso, divulgação, alteração e/ou destruição de dados não autorizados. Implementamos as medidas físicas, técnicas e administrativas adequadas para salvaguardar e proteger suas informações e fazemos uso de tecnologias que aumentam a privacidade, como a criptografia. Se tiver alguma dúvida sobre a segurança das suas informações pessoais, entre em contato conosco pelo e-mail privacyquestions@cloudflare.com.


If we make changes to this Policy that we believe materially impact the privacy of your personal information, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.


Podemos ceder ou transferir esta Política, bem como as informações abordadas nesta Política, em caso de fusão, venda, mudança de controle ou reorganização da nossa empresa, no todo ou em parte.


As versões desta Política em idiomas diferentes do inglês são fornecidas apenas por praticidade. Em caso de ambiguidade ou conflito entre as traduções, a versão em inglês deverá prevalecer.


Se tiver alguma preocupação não resolvida sobre privacidade ou uso de dados que não tenhamos abordado satisfatoriamente, entre em contato com nosso provedor de resolução de conflitos de terceiros sediado nos EUA (gratuito) no site https://feedback-form.truste.com/watchdog/request.


Cloudflare Portugal, Unipessoal Lda., further identified in the Contact Information section below, is our EU representative pursuant to Article 27 of the EU GDPR. Cloudflare, Ltd., further identified in the Contact Information section, is our UK representative pursuant to the UK GDPR.


Cloudflare, Inc. 101 Townsend St. San Francisco, CA 94107 Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare, Ltd. County Hall/The Riverside Building Belvedere Road London, SE1 7PB Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare Portugal, Unipessoal Lda. Largo Rafael Bordalo Pinheiro 29 1200-369 Lisboa Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare Germany GmbH Rosental 7 80331 München Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare Pte., Ltd. 182 Cecil Street, #35-01 Frasers Tower, Singapore 069547 Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare Australia Pty Ltd. 333 George St., 5th Floor Sydney, NSW 2000 Attention: Data Protection Officer privacyquestions@cloudflare.com

Cloudflare (Beijing) Information Technology Co., Ltd. 16 South Guangshun Street Donghuang Building 17th Floor Chaoyang District Beijing 100015 Attention: Data Protection Officer privacyquestions@cloudflare.com


Se tiver dúvidas sobre estes termos ou sobre a Cloudflare, entre em contato conosco:

+1 (650) 319-8930

Cloudflare, Inc.
101 Townsend St,
San Francisco, CA 94107
Aos cuidados de: diretor de proteção de dados