This Privacy Policy is effective as of March 27, 2020.
We have updated our October 31, 2019 privacy policy to address new products and services and to give you a more comprehensive understanding of how we handle your personal information.
This Cloudflare Privacy Policy (“Policy”) outlines the personal information that Cloudflare, Inc. (“Cloudflare”, “we”, “us” or “our”) gathers, how we use that personal information, and the options you have to access, correct, or delete such personal information.
Nuestra misión de ayudar a crear un Internet mejor se basa en la importancia que le damos a la creación de confianza con nuestros clientes, usuarios y la comunidad de Internet en todo el mundo. Para ganar y mantener esa confianza, nos comprometemos a comunicarnos de manera transparente, brindar seguridad y proteger la privacidad de los datos en nuestros sistemas.
Mantenemos tu información personal de manera confidencial y privada. Nunca venderemos o alquilaremos tu información personal sin tu permiso. No compartiremos ni divulgaremos a nadie tu información personal sin aviso previo y la posibilidad de dar tu consentimiento, salvo cuando sea necesario para brindar nuestros servicios o según se describa en esta Política.
This Policy applies to Cloudflare’s collection, use, and disclosure of the personal information of the following categories of data subjects:
This Policy does not apply to “Application Users”—those individuals who use Cloudflare’s consumer-facing applications, such as the 1.1.1.1 Application. See the 1.1.1.1 Application Privacy Policy for more information about the data collection and use practices for Cloudflare's 1.1.1.1 Application and the associated 1.1.1.1 Application Services.
This Policy also does not apply to our Customers’ domains, websites, APIs, applications, and networks, which may have their own terms and privacy policies. Our Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, including those relating to the collection of personal information, in connection with the use of our Services by End Users with whom our Customers interact.
Cloudflare’s Websites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. Cloudflare does not knowingly collect personal information from any person under the age of eighteen.
Name, email address, and other contact information. Name, email address, and other contact information. We ask for and—at your option—collect personal information from you when you submit web forms on our Websites, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Websites, including participation in surveys, contests, promotions, sweepstakes, or studies, requesting customer support, submitting feedback, or otherwise communicating with us. We will send such communications in accordance with applicable law.
Archivos de registro. Al igual que cuando visitas e interactúas con la mayoría de los sitios web y servicios que se proporcionan a través de Internet, cuando visitas nuestros Sitios web, que incluyen el foro comunitario de Cloudflare, reunimos determinada información y la almacenamos en archivos de registro. Esta información puede incluir, entre otros datos, las direcciones de protocolo de Internet (IP), la información de configuración del sistema, las URL de las páginas de referencia, la configuración regional y las preferencias de idioma.
Cookies and Other Tracking Technologies. We may use cookies and other information-gathering technologies for a variety of purposes, such as providing us with information about how you interact with our Websites and assisting us in our marketing efforts. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, Cloudflare’s Websites may not function properly. We may also use cookies and similar technologies to provide you advertising on third-party sites based upon your browsing activities and interests. If you wish not to have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, the United Kingdom, or Switzerland, click here). You may view a complete list of cookies and change your cookie preferences by clicking on the “Cookie Preferences” link in the footer of the Cloudflare homepage at cloudflare.com. For more information about the cookies Cloudflare uses and your privacy choices, please see our Cookie Policy.
Material contributed in Interactive Areas. The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). If you choose to participate in any of these Interactive Areas, please be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. If you wish to remove your personal information from any of our Interactive Areas, please see the Section 8, below.
Customer Account Information. Customer Account Information. When you register for an account, we collect contact information. Depending on subscription level, this contact information may include your Customer name, the email address(es) of your account Administrator(s), telephone number, and addresses necessary to process payment and delivery of Services. In addition, when you use the Services, we collect information about how you configure your account and the Services (e.g., firewall settings for the domains you administer), and we maintain logs of Administrator activity. We refer to all of this information collectively as “Customer Account Information” for the purposes of this Policy. Customer Account Information is required to enable your access to your Cloudflare account and Services. By providing us with any personal information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.
Payment Information. We do not require our Customers to have payment information on file with us unless they have a paid subscription to our Services. When you sign up for one of our paid Services, you must provide payment and billing information. The information you will need to submit depends on which payment method you choose. For example, if you pay with a credit card, we will collect your card information and billing address, although we do not store full credit card numbers or personal account numbers.
Please note that our data handling practices for our 1.1.1.1 Application, which is not covered by this Policy, are somewhat different than our 1.1.1.1 public DNS resolver data handling practices and are described here.
Cloudflare processes End Users’ information only on behalf of our Customers. This information is processed when End Users access or use our Customers’ domains, websites, APIs, applications, devices, end points, and networks that use one or more of our Services. Cloudflare also processes End Users’ information on behalf of our Customers when the End Users access our Services pursuant to our Customers’ authorization. The information processed may include but is not limited to IP addresses, system configuration information, and other information about traffic to and from Customers’ websites, devices, applications, and/or networks (collectively, “Log Data”).
Cuando Cloudflare es un proxy inverso, nuestras direcciones IP pueden aparecer en los registros WHOIS y DNS de los sitios web que usan nuestros Servicios. Funcionamos como un conducto para la información que controlan otros. Los clientes y sus usuarios son responsables del contenido que se transmite a través de nuestra red (p. ej., imágenes, contenido escrito, gráficos, etc.).
Cloudflare también almacena datos de actividad del servidor y de la red, así como observaciones y análisis derivados de los datos de tráfico recopilados por Cloudflare durante la prestación de los Servicios (en conjunto, "Métricas operativas"). Ejemplos de métricas operativas incluyen métricas de actividad y disponibilidad del servicio, volúmenes de solicitudes, tasas de error, frecuencias de caché y puntajes de amenazas IP.
Information from Third Party Services. We may combine information we collect as described in this Section with personal information we obtain from third parties. For example, we may combine information entered on a Cloudflare sales submission form with information we receive from a third-party sales intelligence platform vendor to enhance our ability to market our Services to Customers or potential Customers.
Cloudflare only processes personal information in a way that is compatible with and relevant to the purpose for which it was collected or authorized. As a general matter, for all categories of data described in Section 2 above, except 1.1.1.1 public DNS resolver user data, we may use the information (including personal information, to the extent applicable) to:
1.1.1.1 Public Resolver Users. We use information we collect from 1.1.1.1 resolver users to operate and improve the 1.1.1.1 resolver, such as to assist us in our debugging efforts if an issue arises. Our 1.1.1.1 resolver service does not store 1.1.1.1 resolver users’ personal data. We will not combine any information collected from DNS queries to our 1.1.1.1 resolver with any other Cloudflare or third party data in any way that can be used to identify individual end users. Learn more about our 1.1.1.1 resolver commitment to privacy here.
Log Data from End Users. We use and process the Log Data from End Users to fulfill our obligations under our Customer agreements and act as a data processor and service provider pursuant to data processing instructions by our Customers.
Cloudflare may aggregate data we acquire about our Customers, Administrators, and End Users, including the Log Data described above. For example, we may assemble data to determine how Web crawlers index the Internet and whether they are engaged in malicious activity or to compile web traffic reports and statistics. Non-personally identifiable, aggregated data may be shared with third parties.
Please note that the “personal information” referenced in this Privacy Policy means “personal data” as that term is defined under the European Union (“EU”) General Data Protection Regulations (“GDPR”) and its United Kingdom (“UK”) GDPR counterpart. Cloudflare is a data controller for the Personal Data collected from all categories of data subjects listed above except for the Personal Data of End Users. Cloudflare processes the Personal Data of End Users on behalf of its Customers.
If you are an individual from the European Economic Area (the “EEA”), the UK or Switzerland, please note that our legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. We normally will collect personal information from you only where: (a) we have your consent to do so, (b) where we need your personal information to perform a contract with you (e.g. to deliver the Cloudflare Services you have requested), or (c) where the processing is in our legitimate interests. Please note that in most cases, if you do not provide the requested information, Cloudflare will not be able to provide the requested service to you.
En algunos casos, es posible que también tengamos la obligación legal de recopilar tu información personal o que de otro modo necesitemos esta información para proteger tus intereses vitales o los de otra persona. Cuando dependemos de tu consentimiento para procesar tus datos personales, tienes derecho a retirar o rechazar el consentimiento en cualquier momento. Cuando dependemos de nuestros intereses legítimos para procesar tus datos personales, tienes derecho a objetar.
Si tienes alguna pregunta o necesitas más información sobre las bases legales según las cuales recopilamos y utilizamos tu información personal, comunícate con nosotros a privacyquestions@cloudflare.com.
We work with other companies who help us run our business (“Service Providers”). These companies provide services to help us deliver customer support, process credit card payments, manage and contact our existing Customers and Administrators as well as sales leads, provide marketing support, and otherwise operate and improve our Services. These Service Providers may only process personal information pursuant to our instructions and in compliance both with this Privacy Policy and other applicable confidentiality and security measures and regulations, including our obligations under the EU-US and Swiss-US Privacy Shield frameworks described in Section 7, below.
Específicamente, no permitimos que nuestros Proveedores de servicios vendan o utilicen ninguna información personal que compartamos con ellos para sus propios fines de marketing ni para cualquier otro fin que no sea en relación con los servicios que nos prestan.
Además de compartir tu información con Proveedores de servicios como se describió anteriormente, es probable que también la compartamos con terceros en las siguientes circunstancias:
1.1.1.1 Public DNS Resolver Users: Cloudflare does not share 1.1.1.1 resolver logs with any third parties except for anonymous logs shared with APNIC pursuant to a Research Cooperative Agreement. Learn more about information sharing specific to the 1.1.1.1 resolver here.
Registrants: If you purchase a domain name from Cloudflare’s registrar service, ICANN (The Internet Corporation for Assigned Names and Numbers) and the relevant registry operators overseeing the domain’s top-level domain require us to collect registrant data for the purposes of domain registration and via the WHOIS protocol. We may also be required to share this public data with ICANN, the relevant registry operators and other such providers with whom we contract in order to provide our domain name services, and additionally upon the legitimate request of third parties. Registrant data may include the domain name, registrant name and other contact information, and domain name server information. See our Domain Registration Agreement here.
Aviso a los residentes de California: no vendemos, cedemos ni compartimos información personal con terceros como se define en la Ley de Privacidad del Consumidor de California de 2018 (Código Civil de California Sec. 1798.100 y siguientes), ni tampoco vendemos, cedemos ni compartimos información personal con terceros para sus fines de marketing directos según se define en el Código Civil de California Sec. 1798.83.
Cloudflare es una empresa global con sede en Estados Unidos. Principalmente, almacenamos tu información en Estados Unidos y en el Espacio Económico Europeo. Para facilitar nuestras operaciones globales, podemos acceder a dicha información, así como transferirla, de todo el mundo, incluso de países en los que el grupo Cloudflare tiene operaciones para los fines que se describen en esta Política.
Whenever Cloudflare shares personal information originating in the EEA, the UK, or Switzerland with a Cloudflare entity outside the EEA, the UK, or Switzerland, it will do so on the basis of the EU standard contractual clauses (adjusted to address transfers from the UK) or the Privacy Shield Frameworks detailed in this section.
Si accedes a nuestros Sitios web o Servicios o los utilizas, al igual que si nos proporcionas información de cualquier otra manera, aceptas la transferencia de tu información personal a Estados Unidos y otras jurisdicciones en las que operamos.
Privacy Shield. Cloudflare is certified under both the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EEA, the UK, and Switzerland to the United States, respectively (“Privacy Shields”). We commit to periodically review and verify the accuracy of our policies and our compliance with the Privacy Shields. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. For more information on the EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield, please visit the U.S. Department of Commerce’s Privacy Shield website at: https://www.privacyshield.gov/welcome.
Si crees que conservamos copias de tus datos personales dentro del alcance de los Escudos de privacidad, puedes dirigir cualquier inquietud que tengas a SAR@cloudflare.com o por correo a: Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, Attn: Oficina de protección de datos. Responderemos tu inquietud en un plazo de 30 días desde la recepción y la verificación de tu identidad.
Si tienes alguna inquietud sobre la privacidad o el uso de los datos que no hayamos abordado satisfactoriamente, comunícate con nuestro proveedor de soluciones de disputas externo con base en EE.UU. (sin cargo) en https://feedback-form.truste.com/watchdog/request. Si ni el proveedor de resolución de disputas ni nosotros podemos resolver tu queja, como último recurso puedes pedir la participación en un arbitraje vinculante a través del panel del Escudo de privacidad.
Nuestros compromisos conforme a los Escudos de privacidad están sujetos a las autoridades de investigación y ejecución de la Comisión Federal de Comercio de los EE. UU. Es posible que debamos divulgar datos personales para responder a solicitudes legales de autoridades públicas, incluso para cumplir con los requisitos de cumplimiento de la ley y seguridad nacional. En estas circunstancias, es posible que tengamos prohibido por ley, orden judicial u otros procesos legales, proporcionar avisos de divulgación.
Attendees, Website Visitors, Customers, Administrators, and Registrants. You have the right to access, correct, update, export, or delete your personal information. You may email us at SAR@cloudflare.com with any such subject access requests (“SAR”), and we will respond within thirty (30) days. Customers and Administrators also can access, correct, export, or update their Account Information by editing their profile or organization record at cloudflare.com.
1.1.1.1 Public DNS Resolver Users. We do not retain any personal information about 1.1.1.1 resolver users that would be subject to the data subject rights described above.
End Users. Cloudflare has no direct relationship with End Users. Even where “Cloudflare” may be indicated as the authoritative name server for a domain, unless Cloudflare is the owner of that domain, we have no control over a domain’s content. Accordingly, we rely upon our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that we access, correct, update, or delete their information, or no longer wishes to be contacted by one of our Customers that use our Services, we will direct that End User to contact the Customer website(s) with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their website users.
For any SAR, we will need to verify a requestor is inquiring about their own information before we can assist. Where a SAR may implicate the personal data of another individual, we must balance the request against the risk of violating another person’s privacy rights. We will comply with SARs to the extent required by applicable law or the US-Swiss or US-EU Privacy Shield. In the EEA, the UK, and Switzerland, you also have the right to lodge a complaint with a supervisory authority.
Cloudflare te enviará comunicaciones comerciales basadas en las preferencias de comunicación en la configuración de tu cuenta. Cloudflare también te enviará comunicaciones relacionadas con el servicio. Para administrar la recepción de comunicaciones comerciales haz clic en el enlace “cancelar suscripción” que se encuentra en la parte inferior de dichos correos electrónicos, edita la configuración de tu cuenta (si tienes una cuenta de Cloudflare) o envía una solicitud a unsubscribe@cloudflare.com.
Tomamos todas las medidas razonables para proteger la información que recibimos de tu parte contra pérdida, uso indebido, acceso no autorizado, divulgación, alteración o destrucción. Implementamos medidas físicas, técnicas y administrativas adecuadas para proteger tu información y utilizamos tecnologías que mejoran la privacidad, como la encripción. Si tienes alguna pregunta sobre la seguridad de tu información personal, puedes comunicarte con nosotros a privacyquestions@cloudflare.com.
If we make changes to this Policy that we believe materially impact the privacy of your personal information, we will promptly provide notice of any such changes (and, where necessary, obtain consent), as well as post the updated Policy on this website noting the effective date of any changes.
en caso de una fusión, una venta, una modificación en el control o una reorganización de la totalidad o parte de nuestro negocio, podemos ceder o transferir esta Política, así como la información que esta abarca.
Las traducciones de esta política que no están en inglés se proporcionan únicamente para tu comodidad. En caso de cualquier ambigüedad o conflicto entre traducciones, la versión en inglés tiene la autoridad y el control.
Si tienes alguna inquietud sobre la privacidad o el uso de los datos que no hayamos abordado satisfactoriamente, comunícate con nuestro proveedor de soluciones de disputas externo con base en EE.UU. (sin cargo) en https://feedback-form.truste.com/watchdog/request.
Cloudflare Portugal, Unipessoal Lda., further identified in the Contact Information section below, is our EU representative pursuant to Article 27 of the EU GDPR. Cloudflare, Ltd., further identified in the Contact Information section, is our UK representative pursuant to the UK GDPR.
Cloudflare, Inc. 101 Townsend St. San Francisco, CA 94107 Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare, Ltd. County Hall/The Riverside Building Belvedere Road London, SE1 7PB Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare Portugal, Unipessoal Lda. Largo Rafael Bordalo Pinheiro 29 1200-369 Lisboa Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare Germany GmbH Rosental 7 80331 München Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare Pte., Ltd. 182 Cecil Street, #35-01 Frasers Tower, Singapore 069547 Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare Australia Pty Ltd. 333 George St., 5th Floor Sydney, NSW 2000 Attention: Data Protection Officer privacyquestions@cloudflare.com
Cloudflare (Beijing) Information Technology Co., Ltd. 16 South Guangshun Street Donghuang Building 17th Floor Chaoyang District Beijing 100015 Attention: Data Protection Officer privacyquestions@cloudflare.com
Si tienes alguna pregunta sobre estos términos o algún otro asunto relacionado con Cloudflare, no dudes en comunicarte con nosotros:
+1 (650) 319-8930
Cloudflare, Inc.101 Townsend St,San Francisco, CA 94107USAAtención: Data Protection Officerprivacyquestions@cloudflare.com
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