Last updated September 27, 2023 (note that the "Supplemental Terms" have been renamed to the "Service-Specific Terms" as of May 10, 2023)
The following Service-Specific Terms (“Service-Specific Terms”), are an integral part of the Self-Serve Subscription Agreement, Enterprise Subscription Agreement, or any other agreement governing your use and access to Cloudflare's Service(s), as applicable (“Subscription Terms”). Unless defined below, all capitalized terms will have the definitions given to such terms in the Subscription Terms. For Enterprise customers, all references to “you” and “your” in the Service-Specific Terms below refer to the Customer named in the applicable Order Form or other ordering document.
Please click on the following links to navigate to the Service-Specific Terms applicable to your specific Cloudflare Services.
Always Online is a Service that serves a limited copy of the portions of your Zone (as defined in the Service-Specific Terms Units of Measurements) that are available from the Internet Archive’s Wayback Machine in case your server goes offline. You can learn more about the Internet Archive here.
By enabling Always Online on your Zone, you authorize Cloudflare to share your Zone’s hostname and frequently-visited URLs with the Internet Archive, and to serve a limited copy of your Zone from the Internet Archive’s Wayback Machine when Cloudflare determines your origin server is unavailable by forwarding portions of client requests to your Zone to the Internet Archive to retrieve and serve requested content from the Internet Archive (e.g., requested URL, Accept request-header field).
You understand that Always Online is made available to you on an “as is” and “as available” basis. Always Online is not covered by Cloudflare customer support and does not have an SLA. Cloudflare reserves the right to modify or discontinue Always Online at any time without notice to you.
IN NO EVENT WILL CLOUDFLARE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, ALWAYS ONLINE , WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT CLOUDFLARE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
Customer will not be billed for any requests that Cloudflare reasonably determines were generated by bad bots (e.g., requests with a low cf.bot_management.score that are not included in Cloudflare’s or Customer’s list of allowed bots).
Cloudflare’s content delivery network (the “CDN”) Service can be used to cache and serve web pages and websites. Unless you are an Enterprise customer, Cloudflare offers specific Paid Services (e.g., the Developer Platform, Images, and Stream) that you must use in order to serve video and other large files via the CDN. Cloudflare reserves the right to disable or limit your access to or use of the CDN, or to limit your End Users’ access to certain of your resources through the CDN, if you use or are suspected of using the CDN without such Paid Services to serve video or a disproportionate percentage of pictures, audio files, or other large files. We will use reasonable efforts to provide you with notice of such action.
Acknowledgement of Relevant Legal Requirements
In connection with your obligation to comply with all laws and regulations applicable to your use of Cloudflare Services as set out in the Subscription Terms, you acknowledge that the content of the data you identify using the CSAM Scanning Tool may be subject to specific legal requirements which may include, but are not limited to, laws requiring the reporting of any facts or circumstances from which you obtain actual knowledge of an apparent violation of laws relating to Child Sexual Abuse Material (CSAM) to the National Center for Missing and Exploited Children (NCMEC) and/or a government agency in your jurisdiction. Any information that Cloudflare provides to you regarding the use of the CSAM Scanning Tool is not intended as legal advice and is not a substitute for the advice of your own legal counsel.
Purpose limitation, Your instructions to Audit and report to NCMEC
The purpose of the CSAM Scanning Tool is to prevent the spread of child sexual abuse content, and to support investigations targeted to stopping the distribution and possession of child sexual abuse content (“Purpose”). You may use the CSAM Scanning Tool solely for the Purpose, and you must not use it for any other purposes. To achieve the Purpose, it is important for you and Cloudflare to work together to maintain the integrity of the service.
(a) You hereby authorize Cloudflare to take steps to monitor and audit your usage of the CSAM Scanning Tool to help ensure that the service is used solely for the Purpose, and otherwise in accordance with these Terms and the Subscription Terms.
(b) You hereby authorize Cloudflare to provide reports to NCMEC on your behalf on the images you upload on the CSAM Scanning Tool that match the signatures of known CSAM images. You hereby instruct Cloudflare to use your NCMEC CyberTipline credentials and the email address you have specified for the CSAM Scanning Tool to submit these reports on your behalf. You understand that such reports do not relieve you of any legal requirements that might arise from your use of the CSAM Scanning Tool, including, but not limited to, any applicable preservation obligations and obligations that may be applicable in your local jurisdiction.
(c) You hereby authorize Cloudflare to block images that the CSAM Scanning Tool matches to signatures of known CSAM images.
Details for the CSAM Scanning Tool
This applicable service details are as follows:
(a) In order to use the CSAM Scanning Tool, you must provide Cloudflare with your NCMEC CyberTipline credentials and you will be required to verify the email address you have provided.
(b) The CSAM Scanning Tool is provided free of charge. Accordingly, Cloudflare will have no liability for any harm or damage arising out of or in connection with your use of the CSAM Scanning Tool.
(c) Cloudflare reserves the right to modify or discontinue offering the CSAM Scanning Tool at any time (including, without limitation, by limiting or discontinuing certain features of the CSAM Scanning Tool) without notice to you.
(d) Cloudflare may limit or throttle your CSAM Scanning Tool transactions at any time, with or without notice.
(e) Cloudflare may terminate all Cloudflare Services provided to you if we determine that you have failed to timely remove CSAM, or we suspect you are attempting to abuse the CSAM Scanning Tool.
Internal Use Only
You will use the CSAM Scanning Tool solely for your internal use. You may not use the CSAM Scanning Tool to provide a managed service solution.
No Support or SLA
The CSAM Scanning Tool is not covered by customer support and does not have an SLA.
Limitation of Liability
IN NO EVENT WILL CLOUDFLARE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE CSAM SCANNING TOOL, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT CLOUDFLARE HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
SNI Rewrite functionality is only available to Enterprise customers when using custom origin functionality. It may only be enabled and used for the purpose of origin servers serving a correct certificate based on custom hostnames.
SNI Rewrite functionality may not be used for domain fronting. Such use constitutes a material breach of the Agreement. Cloudflare may suspend or terminate all or part of Cloudflare Services provided to you if Cloudflare determines you have used or are using SNI Rewrite for domain fronting.
Cloudflare’s enablement of any Third-Party Products is solely on your behalf and at your direction, using the logic you define to configure when and how the Third-Party Products are enabled on your Internet Properties. Cloudflare has no control over any Third-Party Products, and assumes no responsibility for the content, privacy policies, required consents, or practices of such Third-Party Products. Cloudflare does not own the Third-Party Products, and Cloudflare is not affiliated with the owners of such Third-Party Products. You are solely responsible for your use of any Third-Party Products via the Service, including compliance with any Third-Party Terms.
By using Zaraz, you acknowledge and agree that Cloudflare may, on your behalf, (i) use your API keys, identifiers, or other credentials that you provide to Cloudflare to enable the Third-Party Products on your Internet Properties; and (ii) scan, analyze, re-direct, block, modify, and otherwise manipulate requests and responses between your Internet Properties and Third-Party Products, including, but not limited to, by adding scripts to your pages.
ZARAZ IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ZARAZ MAY ADVERSELY AFFECT THE MANNER IN WHICH YOUR INTERNET PROPERTIES ACCESS OR COMMUNICATE WITH THIRD-PARTY PRODUCTS. CLOUDFLARE DOES NOT REPRESENT OR WARRANT THAT (I) ZARAZ WILL PREVENT YOUR OR YOUR END USERS’ DATA FROM REACHING A THIRD PARTY; (II) ZARAZ OR ANY THIRD-PARTY PRODUCTS CONFIGURED THROUGH THE SERVICE WILL BE RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR (III) THAT THE SERVICE OR ANY THIRD-PARTY PRODUCTS CONFIGURED THROUGH THE SERVICE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.