Cloudflare Enterprise Plan

Cloudflare’s Enterprise Plan provides our most advanced tools, support, and reporting for rapidly growing to globally established organizations.

Learn more about the Cloudflare Success Offerings.

Why should your organization consider the Enterprise Plan?

Cloudflare is a global cloud platform that offers network-as-a-service (NaaS) to businesses of all sizes — making them more secure, enhancing the performance of their business-critical applications and networks, and streamlining remote worker access.

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Choice of Success offering

Cloudflare's Success Offerings - Standard and Premium offer an opportunity to leverage product experts and strategic advisors to help you achieve your business and technical objectives.

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Guaranteed reliability and uptime

While we never anticipate downtime, we provide liberal credit against monthly fees in case of disruption in service (10x credit for Standard offering; 25x for Premium offering).

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Exclusive access to products and features

Get exclusive access to Enterprise-grade functionality for security, and performance for all your applications, networks, and teams.

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Lower total cost of ownership at every growth stage

The Cloudflare Success Offering provides a customer success experience with simple, predictable pricing that lowers total cost of ownership.

Cloudflare Success Offerings

Your success and trust matter to us.

We are dedicated to being your advocates, product experts, and strategic advisors in helping you achieve your business and technical objectives.

Learn more about the Cloudflare Success Offerings.

Success Offerings: Standard & Premium

Standard Success Offering

This offering helps you get started quickly with guided customer success-led onboarding, customer success guidance, and continued online support and training.

You get access to 24/7/365 email and emergency phone support, on-demand technical resource guides, best practice product implementation multimedia, and advanced reporting capabilities, no matter your business size.

Included with Cloudflare Enterprise subscriptions.

Optional add-on: Cloudflare Quickstart

Experience a tailored, one-on-one, personalized onboarding engagement to help accelerate the time-to-value of your new purchase with the Quickstart Success Offering. Available as an add-on purchase for Standard Success Offering customers.

Premium Success Offering

Includes everything in the Standard Success Offering plus a designated success team assigned to your account that provides highly customized tuning and strategic assistance at every step along the way.

The Premium Success Offering is ideal for large and rapidly growing enterprises that require one-on-one guidance, have complex technical environments, and need enhanced support service at rapid response times.

With this plan, you gain exclusive access to Cloudflare’s early adopter program access, a designated incident response team, proactive monitoring and alerting (in beta), and many more highly customized services.

Available for purchase at +20% on top of your Cloudflare Enterprise Product subscription.

Quickstart Success Offering (coming soon!)

Designed to help accelerate time-to-value with new product onboarding guidance, similar to what is offered in Premium Success, allowing you to benefit from the consultation without the commitment of ongoing support post-onboarding. With Quickstart, a dedicated consultant will orchestrate and tailor your strategy to ensure you get the most out of your Cloudflare investment. A technical expert will assist during the initial configuration to help expedite your setup by providing best practices and configuration optimization guidance.

The engagement time frame begins on your Service Start Date and expires within 30-90 days. The engagement time frame and one-time fee is based on the Quickstart package size selected.

Further details on the Quickstart Packages are available in the data sheet here.

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Enterprise Support Features

Essential

Advanced

Success Offering

Standard Success

Premium Success

Technical Support

24 x 7 x 365 Emergency Phone Support

24 x 7 x 365 Emergency Phone Support

Service Level Agreement (SLA)

100% uptime and 10x uptime service credit reimbursement

100% uptime and 25x uptime service credit reimbursement

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Enterprise Security Features and Products

Essential

Advanced

Unmetered Enterprise DDoS Mitigation

Multi-Org Setup

Role-Based Account Control

Single-Sign-On Support

Bot Mitigation

All bots, anomaly detection, custom CAPTCHAs & threat response, advanced bot analytics.

Advanced Bot Management

Network Acceleration and Protection Services

Enterprise Rate Limiting

Spectrum (for TCP/UDP)

SSL/TLS for SaaS

Static IP / BYOIP

Keyless SSL

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Enterprise Performance Features and Products

Essential

Advanced

Network Prioritization

Reverse Lookup Zones (IPv4 & IPv6)

Secondary DNS

Tiered Caching

Mutual TLS

Increased HTTP Timeout

Custom Upload Size & Cache Object Size

China Network Access

Network Interconnect

Stream Delivery (Video CDN)

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Enterprise Insight Features

Essential

Advanced

Logpush

Real-time HTTP logs

Graphic QL

Analytics

1-minute resolution and 30-days historical time range - Essential and Advanced

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