Technical account management service

A Cloudflare technical account manager (TAM) operates as an extension of your team, as the Cloudflare support expert who knows your tech stack, unique infrastructure, and Cloudflare portfolio requirements. Adding a TAM provides:

Single point of contact for your organization, available via Slack, email, phone and for recurring meetings
Expedited SLAs, including <30 min response to urgent incidents
Globally consistent experience, with option for in-region TAM

Single point of contact for your Cloudflare technical support needs

Experienced Cloudflare support expert

Adding a Cloudflare TAM drives efficiency and helps force multiply your team with a Cloudflare support expert, who takes ownership of answering technical questions, ticket tracking, escalation management, communicating resolution and compiling routine summary reports.

Focused support to keep things moving

TAMs focus on forward progress and continuously seek ways to continuously improve, making informed recommendations and applying best practices from experience, to reduce the number of tickets and shorten resolution time.

Support during business critical events

TAM service includes comprehensive support for seasonal, high profile, or large-scale events, including conducting pre-event traffic analysis, providing event monitoring and performance updates, and delivering post event summary.