Abuse Policy

Cloudflare offers network service solutions including a reverse proxy, pass-through security service, and a content distribution network (CDN). Because Cloudflare is a reverse proxy, our IP addresses appear in WHOIS and DNS records for websites using our services. Cloudflare is not a website hosting provider, and we cannot remove material from the Internet that is hosted by others.

What if I’m a law enforcement official?

Law enforcement officials can contact us directly at abuse+law@cloudflare.com. You must include your badge & case number when contacting us to receive a response. It is a crime to falsely impersonate a law enforcement official.

What can you do?

You can report abuse using the reporting form below. Cloudflare will forward abuse reports that appear to be substantially complete to the responsible website hosting provider and to the website owner. In response to a substantially complete abuse report, Cloudflare will provide the complainant with the contact information for the responsible website hosting provider so they can be contacted directly.

Complaint information may be shared with law enforcement officials in response to a legitimate request.

In accordance with the Digital Millennium Copyright Act, Cloudflare will, in appropriate circumstances, disable access to Cloudflare services or terminate the accounts of users determined to be repeat infringers.

What are we unable to do?

Cloudflare does not have the capability to remove content from a website hosted by others.

How do I report?

If you do choose to file a report with Cloudflare, you’ll want to select the the appropriate category for your report on the reporting form. Please provide a high level of detail in the description of the content, the exact steps needed to access the content, and the location of the content on the page. For reports of a sensitive nature, including nonconsensual pornography or reports of human trafficking, please use the "violent threats and harassment" option. We only review reports of URLs resolving to Cloudflare IPs.

If you are making a "Child Sexual Abuse Material (CSAM)", "violent threats and harassment" , or "general" report, you will have the option to make your claim anonymously. If you select this option we will forward the substance of your complaint to the parties you've indicated (i.e., website host and/or website owner), but not any personal information about you. Be advised in such cases that the people who control the content that is the subject of your complaint will be aware of your issue, but will be significantly limited in their ability to follow up on your complaint.

If you have an abuse report regarding a domain using Cloudflare's registrar, please visit the following link for more information regarding our registrar-specific abuse reporting process: registrar abuse process.

Physical mail can be sent to:

Cloudflare, Inc.
Attn: Legal Department
101 Townsend St
San Francisco, CA 94107

We accept the following kinds of reports:

  • Copyright infringement & DMCA violations

  • Trademark infringement

  • Child Sexual Abuse Material (CSAM)

  • Phishing & malware

  • Violent threats and harassment

Submit an abuse report

Abuse reports should be submitted online through the link available on this page for a prompt response. Abuse reports submitted through the mail will receive a significantly delayed response. Due to COVID-19 and the shelter-in-place order issued by local authorities, Cloudflare personnel are working from home and physical offices are closed. As a result, any correspondence delivered via mail, express delivery, or couriers to Cloudflare's physical address may not be received or reviewed by Cloudflare employees.