Service-Specific Terms

Last updated September 27, 2023 (note that the "Supplemental Terms" have been renamed to the "Service-Specific Terms" as of May 10, 2023)

The following Service-Specific Terms (“Service-Specific Terms”), are an integral part of the Self-Serve Subscription Agreement, Enterprise Subscription Agreement, or any other agreement governing your use and access to Cloudflare's Service(s), as applicable (“Subscription Terms”). Unless defined below, all capitalized terms will have the definitions given to such terms in the Subscription Terms. For Enterprise customers, all references to “you” and “your” in the Service-Specific Terms below refer to the Customer named in the applicable Order Form or other ordering document.

Please click on the following links to navigate to the Service-Specific Terms applicable to your specific Cloudflare Services.


Cloudflare Calls

  1. Subject to your and your End Users’ compliance with these terms, you may use Cloudflare Calls, including relevant APIs and documentation, to enable video call functionality for your Internet Properties.

  2. Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit the number of concurrent video calls that you or your End Users may conduct for any reason (in Cloudflare’s sole reasonable discretion), including without limitation, if processing such video calls would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks.

  3. You may not use Cloudflare Calls to operate or enable any telecommunications service, including any use that would permit End Users to place or receive calls from any public switched telephone network.

  4. Content transmitted using Cloudflare Calls that we determine in our sole judgment to be illegal or harmful may be blocked or removed, and use of Cloudflare Services for transmission of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual abuse material (CSAM) or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse. For clarity, Cloudflare has the right, but not the obligation, to block or remove illegal or harmful content. You will remain solely responsible for all content transmitted using Cloudflare Calls.

  5. As between you and Cloudflare, you will provide all support of any type requested by Cloudflare, your End Users, or a third party related to your Customer Content, End User content, and Internet Properties, and be responsible for any warranty, liability or obligation to any End User or any third party that arises in connection with End User content and use of your Internet Properties.


Cloudflare Images and Stream

  1. Cloudflare is not required to retain and may delete, without notice to you, any of your content in Cloudflare Stream and Cloudflare Images following the expiration or termination of your trial or subscription.

  2. Videos hosted or encoded by Cloudflare Stream must be served using Cloudflare Stream. The use of third-party content delivery networks to deliver videos hosted or encoded by Cloudflare Stream is not permitted, and such activity may result in suspension or termination of your Cloudflare Stream Services.

  3. Unlike most Cloudflare products, Cloudflare Stream and Cloudflare Images can be used to host or stream content. Content stored or streamed on Cloudflare Stream and Cloudflare Images that we determine in our sole judgment to be illegal or harmful may be blocked or removed, and use of Cloudflare Services for storage or streaming of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual abuse material (CSAM) or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse.


Cloudflare Developer Platform

(Cloudflare Workers; Cloudflare Pages; Workers KV; D1; Durable Objects; Vectorize; Hyperdrive; Cloudflare Queues; R2; Workers AI; and Workers for Platforms)

  1. The Cloudflare Developer Platform consists of the following Services: (i) Cloudflare Workers, a Service that permits developers to deploy and run encapsulated versions of their proprietary software source code (each a “Workers Script”) on Cloudflare’s edge servers; (ii) Cloudflare Pages, a JAMstack platform for frontend developers to collaborate and deploy websites; (iii) Cloudflare Queues, a managed message queuing service; (iv) Workers KV, D1, Durable Objects, Vectorize, Hyperdrive, and R2, storage offerings used to serve HTML and non-HTML content; (v) Workers AI, a Service that allows customers to use Cloudflare’s inference infrastructure to invoke select third-party machine learning models (subject to applicable open source licenses or third-party terms of use for such models); and (vi) Workers for Platforms, a Service that may be used to provide programmability via Workers to your End Customers.

  2. Cloudflare may, without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests would put an undue burden on the Cloudflare network, adversely impact the Service, or otherwise threaten the integrity of Cloudflare’s networks. While we generally try to provide notice of such actions, we reserve the right to take action without notice.

  3. You acknowledge that you are solely responsible for your Customer Content, including (i) the performance and functioning of Customer Content with the Services and any reference libraries, machine learning models, or other resources that Cloudflare may make available from time to time; and (ii) maintaining licenses and adhering to the license terms of any third-party software that may be incorporated into your Customer Content.

  4. As between you and Cloudflare, you will provide all support of any type requested by Cloudflare or your End Users related to your Customer Content and Internet Properties, and be responsible for any warranty, liability or obligation to any End User or any third party that arises in connection with their use of your Customer Content or Internet Properties. You acknowledge and agree that you are solely responsible for the acts of your End Users. Cloudflare may, but is not obligated to, limit or suspend your or your End Users access to any Developer Platform services or functionality made available to End Users via a Developer Platform service for any suspected violations of the Agreement. While we generally try to provide notice of such actions, we reserve the right to take action without notice.

  5. You represent and warrant that (i) your Customer Content and Internet Properties associated with your use of the Developer Platform are free from and do not disseminate any viruses, adware, spyware, worms, crypto-mining software or other malicious code; (ii) you will not use the Services to engage in any volumetric attacks or in any other activities to intentionally harm another party’s rights; and (iii) you will use the Services in accordance with all associated developer documentation and any applicable third-party terms.

  6. You understand and agree that Cloudflare is constantly enhancing its Services and may enhance our Services in a way that may be competitive with your Customer Content and associated Internet Properties, or other products, services, or ideas that you have. Cloudflare does not reference or use any Customer Content except as needed to provide the Services and affirms that you retain intellectual property rights in the source code to your Customer Content, you acknowledge that Cloudflare has the right to make, use, develop, acquire, license, market, promote, or distribute products, software, or technologies that perform the same or similar functions as, or otherwise compete with, any of your Customer Content and associated Internet Properties as well as other products, software, or technologies that you may develop, produce, market, or distribute now or in the future; provided, for clarity, that Cloudflare will not do so using, referencing, or relying on your Customer Content.

  7. The creation of Developer Platform accounts/projects using subdomains that include deceptive or offensive terms or names of other businesses, organizations, or individuals is prohibited. If Cloudflare determines that you are engaging in this activity it may suspend or terminate your account and/or project(s) immediately. The use of the Services for phishing schemes is prohibited.

  8. Cloudflare may change Cloudflare Workers/Pages subdomain names for any or no reason. Cloudflare will attempt to provide you with at least one week prior notice for such change, unless the change is due to your violation of the terms governing your use of Cloudflare Workers and Cloudflare Pages.

  9. Unlike most Cloudflare products, the Developer Platform can be used to host content. Content stored on the Developer Platform (whether in conjunction with a Cloudflare storage offering or not) that we determine in our sole judgment to be illegal, harmful, or in violation of Section 5 of the Cloudflare Developer Platforms Service-Specific Terms may be blocked or removed, and use of the Developer Platform for storage of such illegal or harmful content may result in suspension or termination of Cloudflare Services. While we generally try to provide notice of such action, we reserve the right to take action without notice as appropriate. For these purposes, illegal or harmful content includes but is not limited to: (a) content containing, promoting, or facilitating child sexual abuse material or human trafficking; (b) content that infringes on another person’s intellectual property rights or is otherwise unlawful; (c) content that discloses sensitive personal information, incites or exploits violence, or is intended to defraud the public; and (d) content that seeks to distribute malware, facilitate phishing, or otherwise constitutes technical abuse.

  10. Subject to Section 9 above, you may be permitted to access the Customer Content you uploaded to the Developer Platform for up to thirty (30) days following the expiration or termination of your trial or subscription. You understand that Cloudflare has no obligation to retain the Customer Content you upload to the Developer Platform following the expiration or termination of your trial or subscription.

  11. Machine learning models made available by Cloudflare in connection with Workers AI constitute Third-Party Products (as defined in the Subscription Terms), and your use thereof is subject to additional terms between you and the model licensor. By using a machine learning model on Workers AI, you agree to the applicable third-party terms, including any acceptable use policies or other restrictions on use of such model. Accordingly, Cloudflare has no obligation to indemnify you for any claims arising from your use of machine learning models made available to you through Workers AI. Please refer to the Workers AI developer documents for additional information on applicable third-party terms. While we will generally try to provide notice, any suspected violation of applicable third-party terms may result in immediate suspension of Cloudflare Services.

  12. Notwithstanding anything to the contrary in the Agreement, you may use Workers for Platforms to make available certain Workers functionality for use by your End Users on your Internet Properties, provided that such use by your End Users complies with the requirements and restrictions set forth in the Agreement.