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Support

Explore your options for getting help.

Project Galileo support

Project Galileo plans include support via chat and email. For technical assistance, troubleshooting, or general questions:

Email us via the address provided in your welcome materials or contact your Cloudflare representative.
Use the Chat feature located in the bottom right of your Cloudflare dashboard.

Athenian Project support

Athenian Project provides 24/7/365 support via email and chat as well as and emergency phone support. For technical assistance, troubleshooting, or general questions:

Email us via the address provided in your welcome materials or contact your Cloudflare representative.
Use the Chat feature located in the bottom right of your Cloudflare dashboard.

Our support policies

For security reasons, Cloudflare support works only with users who manage the domain. Please ensure that all members of your team are added to your Cloudflare account.
We never make changes to a customer’s settings but give you instructions on how to make these changes.

Submitting a ticket for non-critical production issues

When escalating a ticket to Cloudflare Support, please provide as many of the following details as possible:

Gather critical details

Explicitly specify priority and impact
Timestamp (UTC)
ZoneName/ZoneID
Problem frequency: always, intermittent, not reproducible
Steps to reproduce the issue, with actual results vs. expected results

Provide helpful information

Site URLs that demonstrate the issue
Error messages
Screenshots
Relevant logs from your origin web server
An HAR file captured while demonstrating the issue

Submit a ticket

Before submitting a ticket, check to see if there is already a known solution for your issue:

If you still need help, create a ticket and select the option "Get more help." Remember to specify priority and impact.

Submit a ticket

More resources

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