theNET | Future Internet | Insights for the digital enterprise

AI’s role in reinventing the customer experience

AI role in reinventing the customer experience - image

Brands that offer personalization see a 40% increase in revenue. Nan Guo, SVP of Engineering at Zendesk shares how she utilizes AI to personalize the consumer and employee experience — while adhering to the principle of security-by-design.

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AI role in reinventing the customer experience - image

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