Zopim

Zopim is an award winning, cloud based live chat platform that makes it easy for businesses to deliver fast customer service online. Businesses who sign up with Zopim are fanatics when it comes to delivering customer wow. More than 50,000 businesses use Zopim Live Chat to chat with their online customers everyday.

Key Results
Reduced widget load time by more than 50%
Cut requests to server by 50%
Business challenge

“There was a point in time where we started growing faster than we could handle,” said Qing Ru, Vice President of Marketing and Partners at Zopim. “Because our servers were only located in the U.S. at that time, some of our customers from other parts of the world were experiencing slower loading of the widget.”

Widget loading time was extremely important to Zopim’s customers who wanted everything on their website to load instantaneously. They wanted their websites to feel snappy because speed forms a critical part of the user experience, and Zopim was having a hard time meeting this demand.

“This ties back to our own philosophy of making products easy, accessible, and affordable and Cloudflare wins on every single criteria, hands down.”
Qing Ru, Vice President of Marketing and Partners
100%
INCREASE IN WIDGET LOAD TIME
by utilizing Cloudflare’s caching
Cloudflare's impact

“Thanks to Cloudflare’s CDN, our chat widget began loading extremely fast no matter where it was being loaded from,” said Qing. “By caching and serving the static images on our widget, Cloudflare accelerated the byte load and reduced the widget loading time by at least 50%. Even our customers could feel the significant improvement in speed.”

“We’re in a fast growing space and our user base is expanding rapidly. Just last month alone, we served more than one billion page views across all our customers’ websites,” said Qing. “With Cloudflare we were able to cut requests to the server by half and still scale up our growth without worrying about server load.”

As a service provider, Zopim understands the importance of ease of setup. Qing said that setting up Cloudflare was a piece of cake.

Zopim also believes in effective and affordable solutions. “With Cloudflare, we saved thousands of dollars a month on bandwidth and received faster loading. This ties back to our own philosophy of making products easy, accessible and affordable and Cloudflare wins on every single criteria, hands down,” said Qing.

Cloudflare Pricing

Everyone’s Internet application can benefit from using Cloudflare.
Pick a plan that fits your needs.

Free $ 0 /mo per website
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For personal websites, blogs, and anyone who wants to explore Cloudflare.

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The Free Plan includes all of these features:
  • Limited DDoS protection
  • Global CDN
  • Shared SSL certificate
  • 3 page rules
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PRO $ 20 /mo per website
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For professional websites, blogs, and portfolios requiring basic security and performance.

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The Pro Plan includes all of these features:
  • Basic web application firewall (WAF) with Cloudflare rulesets
  • Image optimizations with Polish™
  • Mobile optimizations with Mirage™
  • I'm Under Attack™ mode
  • 20 page rules
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BUSINESS $ 200 /mo per website
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For small eCommerce websites and businesses requiring advanced security and performance, PCI compliance, and prioritized support.

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The Business Plan includes all of these features:
  • Advanced DDoS protection
  • Advanced web application firewall (WAF) with 25 custom rulesets
  • Custom SSL certificate upload
  • PCI compliance with TLS 1.2 only mode and WAF
  • Accelerate delivery of dynamic content with Railgun™
  • Prioritized support
  • 50 page rules
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Enterprise Sign up for free trial
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For companies requiring enterprise-grade security and performance, 24/7/365 emergency support, and guaranteed uptime across one or more Internet assets.

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The Enterprise Plan includes all of these features:
  • 24/7/365 enterprise-grade phone and email support
  • 100% uptime guarantee with 25x reimbursement SLA
  • Advanced DDoS protection with prioritized IP ranges
  • Advanced web application firewall (WAF) with unlimited custom rulesets
  • Multiuser role-based account access
  • Multiple custom SSL certificate uploads
  • Access to raw logs
  • Dedicated solution and customer success engineers
  • Access to China CDN points of presence
  • 100 page rules
Compare all features

Free

$ 0 / mo
 
For personal websites, blogs, and anyone who wants to explore Cloudflare.

Pro

$ 20 / mo
per domain
For professional websites, blogs, and portfolios requiring basic security and performance.
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Business

$ 200 / mo
per domain
For small eCommerce websites and businesses requiring advanced security and performance, PCI compliance, and prioritized support.

Enterprise

Free Trial
 
For companies requiring enterprise-grade security and performance, 24/7/365 emergency support, and guaranteed uptime across one or more Internet assets.